Data Rights

Data Deletion Instructions

Last updated: 22 August 2026 · Response time: within 30 days

Your right to delete your data

You have the right to request deletion of any personal data we hold about you or your clinic. This page explains what data we store, how to request deletion, and what happens after your request.

This page also serves as the User Data Deletion instructions URL required by Meta for Facebook Login and WhatsApp Business API apps. If you connected your WhatsApp Business Account to Doctors My Agency and wish to have your data removed, follow the steps below.

What data we hold

Clinic account data — name, email, phone, address, subscription status
WhatsApp connection data — WABA ID, Phone Number ID, encrypted access token
Patient records — names, phone numbers, appointment history, message logs
Staff accounts — name, email, role, login credentials
AI interaction logs — message content, AI responses, intent classifications
Billing data — Stripe customer ID, plan history (payment card data is held only by Stripe)

How to request deletion

You have three options — use whichever is easiest:

1

From your dashboard (fastest)

Log in → Settings → Account → Delete Account. This immediately schedules deletion of all your clinic data, patient records, and WhatsApp connection. Data is permanently purged within 30 days.
2

Submit the form below

Fill in the deletion request form on this page. We will confirm receipt by email and complete the deletion within 30 days.
3

Email us directly

Send a deletion request to privacy@doctorsmyagency.com with your registered clinic email. Include the subject line: "Data Deletion Request".

Data Deletion Request Form

✓ Your deletion request has been received. We will email you a confirmation within 2 business days.

Something went wrong. Please email privacy@doctorsmyagency.com directly.

What gets deleted — and when

Immediately on request

WhatsApp access token revoked, active sessions terminated, account login disabled.

Within 7 days

Patient records, message logs, appointment history, AI logs permanently deleted from primary database.

Within 30 days

All backups containing your data are purged. Deletion confirmation email sent.

Retained (legal obligation)

Billing transaction records are kept for 7 years per accounting law. These contain only your email and payment reference — no patient data.

What cannot be deleted

Billing records — required by law for 7 years (invoices, payment references)
Anonymised analytics — aggregated platform statistics with no personally identifiable information
Data held independently by Meta — messages sent through the WhatsApp Cloud API are subject to Meta's own retention policies. To remove data from Meta, visit Meta's Data Deletion page.

Contact for data requests

Email: privacy@doctorsmyagency.com

DPO: Waseem Abbas — waseemabbssgujjar@gmail.com

We respond to all data requests within 2 business days and complete deletions within 30 days.